Privacy Policy

Last updated: August 24, 2026

At Universe Books, we are committed to respecting your privacy and handling personal information responsibly. This Privacy Policy explains how information may be collected, used, stored, and shared when you visit universebooks.shop, purchase our digital products, communicate with us, or use services connected to our online store.

Information We May Collect

The information we receive depends on how you interact with Universe Books.

When you place an order, contact our customer support team, create or use a customer account, request a refund, or subscribe to communications, we may collect information such as:

• Your name;

• Email address;

• Billing information;

• Order and transaction details;

• Customer account information;

• Communications sent to our support team;

• Marketing preferences;

• Other information reasonably necessary to process your request.

Payment transactions are handled through secure third-party payment providers. Universe Books does not generally store complete credit or debit card numbers on its own systems.

Website and Technical Information

When you visit our website, certain technical information may be collected automatically through cookies and similar technologies.

This may include:

• IP address;

• Browser type;

• Device and operating-system information;

• Pages viewed;

• Website interactions;

• Referral information;

• Approximate geographic location;

• Analytics and performance information.

We may use this information to operate our store, improve website performance, understand how visitors interact with our services, prevent fraud, and maintain security.

How Personal Information Is Used

Personal information may be processed for purposes including:

• Processing and confirming purchases;

• Delivering access to eBooks and other digital materials;

• Managing customer accounts;

• Providing customer support;

• Responding to refund requests;

• Sending important order-related communications;

• Detecting fraudulent or unauthorised activity;

• Maintaining accounting and transaction records;

• Improving our products and website;

• Sending promotional communications where permitted;

• Complying with applicable legal and regulatory obligations.

Lawful Grounds for Processing

Depending on the circumstances, we may process personal information on one or more lawful grounds.

Contract

Information may be processed where necessary to complete an order, receive payment, deliver digital products, or provide services requested by the customer.

Legal Obligations

Certain information may need to be retained or processed to meet accounting, taxation, regulatory, or other legal requirements.

Legitimate Interests

We may process information where reasonably necessary to operate and protect our business, prevent fraud, maintain website security, improve our services, and understand customer activity, provided those interests do not override your rights.

Consent

Where required, we may ask for consent before sending certain marketing communications or using non-essential cookies and similar technologies.

Where processing is based on consent, that consent may be withdrawn at any time.

Service Providers and Data Sharing

Universe Books works with third-party providers that help us operate our online store and deliver our services.

Depending on the services used, personal information may be shared with:

• Shopify and ecommerce infrastructure providers;

• Payment processors;

• Digital-product delivery services;

• Customer-account providers;

• Email and customer-support platforms;

• Analytics providers;

• Advertising platforms;

• Fraud-prevention and security services;

• Professional advisers;

• Government or regulatory authorities where disclosure is legally required.

We aim to share only the information reasonably necessary for each provider to perform its services.

Advertising and Analytics

Where analytics or advertising technologies are enabled, certain information about your interaction with our website may be processed by third-party providers.

This may include cookies, device identifiers, website activity, referral information, or interactions with advertisements.

Where required by applicable law, visitors will be offered appropriate choices regarding non-essential cookies and related technologies.

International Data Processing

Some organisations that support Universe Books may process personal information outside the United Kingdom.

Where applicable, we seek to rely on recognised safeguards for international transfers, including adequacy arrangements or approved contractual protections.

Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

The relevant period may depend on:

• How long a customer relationship remains active;

• Order and transaction records;

• Tax and accounting obligations;

• Fraud-prevention requirements;

• Legal disputes or potential claims;

• Regulatory and contractual obligations.

Where information is no longer reasonably required, it may be deleted, anonymised, or securely disposed of.

Protecting Your Information

Universe Books uses reasonable technical and organisational measures intended to protect personal information from:

• Unauthorised access;

• Accidental loss;

• Misuse;

• Alteration;

• Improper disclosure.

No online system can guarantee absolute security. Customers should avoid sending passwords, complete payment-card information, or other highly sensitive information through ordinary email or unsecured communication channels.

Your Privacy Rights

Depending on applicable law and your circumstances, you may have the right to:

• Request access to personal information we hold about you;

• Ask us to correct inaccurate or incomplete information;

• Request deletion of information where permitted;

• Restrict certain processing;

• Object to certain uses of your information;

• Request portability of qualifying information;

• Withdraw consent where consent is the basis for processing;

• Object to direct marketing.

These rights may be subject to legal conditions and exceptions.

To submit a privacy request, contact us at:

customer@universebooks.shop

We may request reasonable information to verify your identity before completing a request.

Marketing Communications

If you receive promotional emails from Universe Books, you may unsubscribe using the link contained in the communication or by contacting us directly.

Even after opting out of promotional messages, you may still receive communications necessary for:

• Order confirmation;

• Digital-product access;

• Refunds;

• Customer support;

• Account security.

Cookies and Similar Technologies

Our website may use cookies and related technologies for purposes including:

• Operating essential ecommerce features;

• Maintaining website security;

• Remembering user preferences;

• Measuring website performance;

• Analysing visitor behaviour;

• Personalisation;

• Advertising, where enabled.

Where required, visitors will be given appropriate control over non-essential cookies through the website's privacy settings.

Automated Systems

Certain ecommerce, payment, security, fraud-prevention, analytics, or advertising services may use automated systems to evaluate transactions or website activity.

Where automated processing creates specific obligations under applicable data-protection law, we will provide the information and protections required by that law.

Complaints and Privacy Concerns

If you have concerns about how your personal information has been handled, please contact Universe Books first so we can review the matter.

You may also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the United Kingdom's data-protection supervisory authority.

Changes to This Privacy Policy

We may update this Privacy Policy when our services, business practices, technologies, or legal obligations change.

The latest version will always be published on this page together with the date of the most recent update.

Contact Universe Books

For questions about privacy, personal information, or your rights, contact us:

Universe Books
Website: universebooks.shop
Email: customer@universebooks.shop

Business Address:
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom