Customer Support

At Universe Books, we want customers to receive straightforward assistance whenever they need help with a purchase, digital access, or product-related question.

Our support team can assist both before and after an order is placed.

Support We Provide

You can contact us for help with:

• Accessing purchased eBooks or digital materials;

• Finding a download or access link;

• Questions about a product before purchase;

• Order confirmations;

• Payment-related questions;

• Refund requests;

• Account or access issues;

• General questions about our digital products.

Contacting Our Team

For support, please use:

Email: customer@universebooks.shop
Website: universebooks.shop

If your request concerns an existing order, please include your order number and the email address used at checkout. This helps us locate the purchase more quickly.

Response Times

We aim to respond to customer enquiries within 24 to 48 business hours.

Response times may occasionally be longer during weekends, UK public holidays, or periods of unusually high demand.

Customer Care

Our goal is to provide clear, practical, and professional assistance throughout your experience with Universe Books.

If you experience an issue with a digital purchase, please contact us so we can review the matter and help resolve it.

Business Information

Universe Books
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom

Email: customer@universebooks.shop
Website: universebooks.shop